FAQ
About LUMIÈRE
What is LUMIÈRE?
LUMIÈRE is a premium gut-skin wellness brand rooted in science and transparency. We create evidence-based supplements designed to support your skin from within, starting with gut health.
What makes LUMIÈRE different?
We believe in calm, editorial storytelling over hype. Every ingredient is chosen for its research-backed benefits, and we're transparent about what our products can and cannot do. No medical claims, no shortcuts—just honest wellness.
Where are you based?
LUMIÈRE is based in Denmark, with a focus on serving the European market. Our operations and values reflect EU standards for quality, compliance, and transparency.
Why focus on gut health for skin?
Emerging research shows a strong connection between gut microbiome balance and skin health. By supporting your digestive system with fiber and prebiotics, you're creating a foundation for clearer, healthier skin through the gut-skin axis.
Product & Usage
What is Gut Reset?
Gut Reset is a daily prebiotic fiber blend designed to support gut health and the gut-skin connection. It combines science-backed ingredients that feed beneficial gut bacteria, support digestive balance, and promote clearer skin from within.
How do I use Gut Reset?
Mix one scoop (approximately 10g) with 250-300ml of water, juice, or your favorite smoothie. Blend or shake well. Take once daily, preferably in the morning or with a meal.
When should I take it?
We recommend taking Gut Reset in the morning to start your day with gut support. You can also take it with a meal if that fits better into your routine. Consistency matters more than timing.
How long until I see results?
Most people notice digestive improvements within 1-2 weeks. Skin changes typically take 4-8 weeks as your gut microbiome rebalances. Remember: this is biology, not magic. Consistency is key.
Can I take it with other supplements?
Yes. Gut Reset is a food supplement and can generally be taken alongside other supplements. If you're taking prescription medication or have specific health concerns, consult your healthcare provider.
Is it safe during pregnancy or breastfeeding?
We do not recommend use during pregnancy or breastfeeding unless approved by your doctor. If you have a medical condition or take prescription medication, please consult your healthcare provider before use.
What does it taste like?
Gut Reset has a mild, naturally sweet flavor that blends well with water, juice, or smoothies. It's designed to be pleasant and easy to incorporate into your daily routine.
What's included in the Starter Kit bundle?
Our Starter Kit pairs Gut Reset with a portable blender, making it easy to blend your daily dose on the go. It's designed for convenience and consistency.
Ingredients & Science
What's in Gut Reset?
Gut Reset contains a blend of prebiotic fibers, including inulin, resistant starch, and other plant-based fibers that support beneficial gut bacteria. For the full ingredient list, check the product page.
Why prebiotic fiber?
Prebiotic fiber feeds the beneficial bacteria in your gut. When these bacteria ferment fiber, they produce short-chain fatty acids (SCFAs) like butyrate, which support gut lining integrity, reduce inflammation, and influence skin health through the gut-skin axis.
What's the difference between prebiotics and probiotics?
Probiotics are live bacteria you add to your gut. Prebiotics are the food that helps your existing beneficial bacteria thrive. Think of it this way: probiotics are the seeds, prebiotics are the soil. Gut Reset provides both the soil and the seeds.
Is it vegan/gluten-free/allergen-friendly?
Yes. Gut Reset is plant-based, vegan, dairy-free, and gluten-free (no gluten-containing ingredients) with no known allergens. If you have severe allergies or sensitivities, we always recommend checking the full ingredient list and consulting your healthcare professional if unsure.
Where are the ingredients sourced?
We source premium ingredients from trusted EU suppliers and manufacture in facilities that meet strict EU food safety standards. Quality and transparency are non-negotiable.
Do you make medical claims?
No. We're committed to EU compliance and transparency. Our products are wellness supplements, not medicines, and we avoid making medical or therapeutic claims.
The Gut-Skin Connection
What is the gut-skin axis?
The gut-skin axis is the communication pathway between your digestive system and your skin. Your gut microbiome influences inflammation, immune responses, and nutrient absorption—all of which can show up externally as skin issues like acne, redness, or dullness.
How does gut health affect skin?
When your gut microbiome is out of balance, it can contribute to systemic inflammation, a weaker gut barrier, and immune dysregulation. These internal imbalances often manifest as skin flare-ups, breakouts, or sensitivity.
Will this help with acne/eczema/redness?
Gut Reset is designed to support gut health and the gut-skin connection. Many people notice improvements in skin clarity, reduced inflammation, and fewer breakouts when they consistently support their gut microbiome. However, results vary by individual, and this is not a medical treatment for skin conditions.
Shipping & Returns
Which countries do you ship to?
We ship to Denmark and most EU countries.
How long does shipping take?
Denmark: 1–3 business days
EU: 3–7 business days
(Delivery times may vary slightly during peak periods.)
What are the shipping costs?
Denmark: 39 DKK (free over 299 DKK)
EU: 6€ (free over €50)
What's your return policy?
Due to food safety regulations, we can only accept returns of unopened and unused products (including Gut Reset). For the Lumière Portable Blender, we accept returns of unused products only. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we'll make it right. Refunds are issued once the return has been approved and received.
Orders & Subscriptions
Can I pre-order or join the waitlist?
Yes! If a product is not yet available, you can join our waitlist or pre-order to secure your spot. You'll receive updates via email as we prepare to ship.
Do you offer subscriptions?
Not at launch. We want to keep the first launch simple and focus on delivering the best possible customer experience. Subscriptions may be added later once we've optimized the routine and logistics.
How do I track my order?
You'll receive a tracking link via email once your order ships. You can use this to monitor your delivery in real time.
Quality & Standards
How do you ensure quality?
We work with EU trusted suppliers, follow strict EU regulations, and prioritize ingredient transparency. Every batch is produced to high standards, and we're always happy to answer questions about sourcing and safety.
Contact
Still have questions? We're here to help. Reach out to us at hello@thelumierelab.com and we'll get back to you as soon as possible.