Shipping policy

Last updated: 11/12 2025

1. Delivery Areas

Lumière currently delivers to:

  • Denmark

  • All EU member states

  • UK

We will expand internationally in the future. If your country is not available at checkout, please contact us at hello@thelumierelab.com

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2. Processing Time

All orders are processed within 1–3 business days unless otherwise stated on the product page.

During peak periods (pre-launch, holidays, promotions), processing times may be extended by 1–2 days.

You will receive an email confirmation when your order has shipped.

3. Delivery Times

Approximate delivery timelines:

Denmark

  • GLS / PostNord: 1–3 business days

EU Countries

  • Standard EU Shipping: 3–7 business days
    Delivery time depends on your local carrier and customs processing (if applicable).

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

  • Denmark: 39 DKK (free over 299 DKK – optional)

  • EU: €7(free over €50 – optional))

5. Customs, Duties & VAT

For EU customers, VAT is included in the product price.
No additional customs duties apply within the EU Single Market.

For customers outside the EU (future expansion), import charges may apply according to your local regulations.

6. Order Tracking

Once your order is shipped, you will receive an email containing:

  • Tracking number

  • Carrier link

  • Expected delivery window

If your tracking hasn’t updated within 72 hours, please contact us.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing the correct shipping address.
If a package is returned due to:

  • Incorrect or incomplete address

  • Failure to collect the parcel
    The customer may be responsible for reshipment costs.

If you need to update your address after placing an order, email us immediately: hello@thelumierelab.com

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8. Damaged or Missing Orders

If your order arrives damaged or does not arrive, you are protected under EU consumer rights.
Please send us:

  • Your order number

  • Photos of the packaging and damaged item (if applicable)

Email: hello@thelumierelab.com

We will arrange a replacement or refund according to your preference.

9. Pre-Orders & Launch Orders

For Lumière product launches and pre-orders:

  • Estimated delivery dates will be shown on the product page

  • You will receive updates by email until your order ships

  • You may cancel any pre-order before it ships

10. Contact

If you have any questions about delivery, you can contact us at:

📩 hello@thelumierelab.com


LUMIÈRE
Lærkevej 13, 2600 Glostrup, Denmark