LUMIÈRE / HERE TO HELP
A little clarity.
Whenever you need it.
Products, daily routines and your order. Find a clear answer, or get in touch with us.
01 / QUESTIONS & ANSWERS
Find your routine
Which Lumière product should I choose?
Gut Reset is a powder with seven fibre sources and live cultures. Clear Complexion combines myo-inositol with vitamins and minerals, including zinc, riboflavin and biotin, which contribute to the maintenance of normal skin. The Gut × Skin Ritual brings the two together. You can also choose either product on its own.
What is included in The Gut × Skin Ritual?
One Gut Reset 250 g pouch (approximately 21 servings) and one Clear Complexion bottle (120 capsules / 30-day supply). The products may need replenishing at different times. Explore the bundle →
Where can I see the ingredients and doses?
Each product page includes an Ingredients dropdown with its composition. Clear Complexion lists all 12 active ingredients and their doses. Always check the label for the complete ingredient list and warnings. Explore the products →
02 / QUESTIONS & ANSWERS
Gut Reset
How do I start taking Gut Reset?
Begin with ½ scoop (6 g) daily in week one. From week two, follow the recommended 1 scoop (12 g) daily serving on your pouch. Mix well and drink enough water. Do not exceed the recommended dose.
What can I mix it into?
Water, a smoothie, yoghurt or overnight oats. Add liquid first and mix thoroughly. The blend can thicken as it sits. Avoid temperatures above 80°C and follow your pouch directions.
Which pouch size should I choose?
The 250 g pouch provides approximately 21 servings; the 500 g pouch provides approximately 42. Three 250 g pouches provide approximately 63 servings, and two 500 g pouches approximately 84. Figures are rounded and based on a 12 g serving.
Where can I find the laboratory report?
Gut Reset has a testing section on its product pages. Open the available report there and check the batch information. A laboratory report describes the tests performed; it is not a clinical trial of product effectiveness. View Gut Reset →
03 / QUESTIONS & ANSWERS
Clear Complexion
How do I take Clear Complexion?
Take 2 capsules twice daily, preferably with a meal, following the label. A bottle contains 120 capsules: a 30-day supply at the recommended daily serving of 4 capsules.
What are the nutrients' roles?
Zinc, riboflavin and biotin contribute to the maintenance of normal skin. Vitamin C contributes to normal collagen formation for the normal function of skin. Vitamin C, vitamin E, zinc and selenium contribute to the protection of cells from oxidative stress.
Can I combine products or other supplements?
Check the total intake of overlapping vitamins and minerals before combining supplements. Follow each product's label. If you take medicines or need individual advice, ask a qualified healthcare professional.
Can you promise a particular result?
We do not promise a specific visible result or timeframe. The recognised roles of individual nutrients should not be confused with clinical evidence for a finished formula. Food supplements are not medicines and do not replace medical advice or treatment.
04 / QUESTIONS & ANSWERS
Orders & delivery
Where is my order?
Check your dispatch email for the tracking link. You can also track your order here. If you need help, email hello@thelumierelab.com with your order number.
Where do you deliver, and what does shipping cost?
Available destinations, delivery methods and shipping charges are shown at checkout before payment. See our shipping policy for the current details.
Can I change my order or delivery address?
Email us as soon as possible with your order number and the requested change. We will check what is still possible. Changes cannot be guaranteed once an order has been processed or dispatched.
My parcel is damaged, or an item is incorrect. What should I do?
Email us with your order number, a description and photos of the parcel and affected item. Keep the packaging while we look into it. We will help you find the next step.
05 / QUESTIONS & ANSWERS
Returns & support
How do I arrange a return?
Contact us before sending your return, and include your order number. Read our return and refund policy for the applicable conditions and instructions.
What if I do not collect my parcel?
Please contact us if a parcel is being returned after a missed collection. Return shipping and re-delivery costs may apply according to the current policy. We can help you understand the options for your order.
When will I hear back?
We aim to reply within 1–2 business days, often sooner. Include your order number if your question is about an order so we can help you more quickly.
Can you advise on pregnancy, medicines or a health condition?
We can help with product information, but cannot provide individual medical advice. Ask your doctor or another qualified healthcare professional before use if you are pregnant, breastfeeding, take medicines or have a health condition. Always follow the product label.
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